1. Which countries do you cover with your delivery service?
We currently offer worldwide delivery, covering many countries and regions. You can confirm the specific delivery area by selecting the delivery address at checkout.
2. How long will it take for my order to arrive?
Order delivery time depends on the destination and delivery method. Generally, standard delivery takes 7-15 business days.
3. What should I do if I haven't received my order?
If your order is past its estimated delivery time, you can contact our customer service team, and we will assist you in tracking your order status. Please provide your order number so we can resolve the issue more quickly.
4. Can I wear jewelry if I have allergies?
Our jewelry is usually made of high-quality alloys and materials that are less likely to cause allergies, but everyone's skin condition is different. If you have allergies, we recommend choosing gold-plated or nickel-free jewelry to avoid direct contact with your skin.
5. Will the color of my jewelry fade or darken with frequent use?
The color and brightness of jewelry can be affected by the frequency of wear, environmental conditions, and maintenance methods. To extend the life of your jewelry, we recommend avoiding contact with chemicals, cleaning it regularly, and storing it properly.
6. How can I contact you?
You can contact us through our customer service page on our website or directly via email and social media. Our customer service team will respond to your inquiry within 24 hours.
