1. Send an email to wanbangtongda@gmail.com, stating your order number and reason for return.
2. Wait for our confirmation and provide your return address (please do not send the item directly back; returns without confirmation will not be accepted).
3. Buyer is responsible for return shipping costs (except for quality issues or incorrect items sent).
4. Refunds will be processed within 3-5 business days after receiving the returned item.
1. Once a package is shipped, we cannot suspend shipment. If you need a return and refund, please process it immediately upon receiving the package. You can return and get a refund within 5 days of receiving the package; after 5 days, we will not accept returns and refunds.
All returns or exchanges will incur a $7 handling fee per item.
1-1. Returnable items:
Items with quality issues or damage
Wrong item sent
2. Wholesale items are non-refundable.
3. If a package fails to be delivered due to an incorrect address provided by the customer or other reasons, we can resend it after it is returned to the transit station, but we cannot issue a refund, as the responsibility for the delivery failure lies with the customer. Package return to the transit station may take 7-60 days. However, since the post office processes unclaimed packages within 12 calendar days, if the customer does not respond within 12 calendar days of receiving our resend notification via email, the post office will destroy the package, and all losses will be borne by the customer.
4. For returns, your item must be in the same condition as when you received it. The item must also be in its original packaging.
To complete your return, we need a receipt or proof of purchase.
Once we receive and inspect your return, we will send you an email notification that we have received it. We will also inform you whether your refund request has been approved.
If approved, we will process your refund and automatically return the funds to your credit card or original payment method within a certain number of days.
If you haven't received your refund, please check your bank account again.
Then contact your credit card company. Refunds may take some time to be credited to your account.
Next, contact your bank. Refunds usually take some processing time to be credited to your account.
If you have completed all the above steps and still haven't received your refund, please contact us at wanbangtongda@gmail.com.
Only regular-priced items are refundable; special offer items are non-refundable.
We only replace defective or damaged items. If you require a replacement of the same item, please email wanbangtongda@gmail.com.